Delivery & Returns
We provide FREE Standard Delivery on all orders over $65 & FREE Express Shipping on all orders over $100 in Australia.
We provide FREE INTERNATIONAL Shipping on all orders over $100
SAFE AND SECURE ONLINE PAYMENT
We use both Paypal and Stripe payments to make sure you are 100% safe while shopping with ivadore
We aim to process and dispatch all online orders within 48 hours. Once your order is ready to send you will receive a confirmation email as well as a tracking number from Australia Post. Delivery times are based on orders placed between Mondays-Fridays.
Orders placed on Saturday, Sundays and public holidays are processed on the following business day. Where a parcel is returned to us because of incorrect or incomplete address details there will be an additional postage charge of $6.75 applied to resend your parcel. If you purchase a product that is on backorder any other products within that order will also be placed on hold until all products are available to be shipped out.
FLAT RATE SHIPPING $5.95-$9.95
You should expect to receive your order within 3-5 business days when choosing our flat rate shipping. Western Australia, N.T and rural areas can take up to 10 business days. All orders under $10 will be charged a flat rate of $5.95.
EXPRESS SHIPPING $14.95
You should expect to receive your order within 1-2 business days (except WA, N.T and rural areas which can take 2-4 business days)
INTERNATIONAL SHIPPING $9.95-$14.95
You should expect to receive your order within 5-7 business days. All orders under $10 will be charged a flat rate of $9.95.
RETURNS & REFUNDS
At ivadore, we are committed to providing all of our customers with the very best natural, safe and effective Skin Care. Additionally we aim to provide the same high level of customer service as well. If you have any questions or concerns please don't hesitate to contact us. If your product purchase is defective or you feel it is not as advertised please email our team at firstname.lastname@example.org If a refund is requested due to a defective item then no more than half the product is to be used. Items are to be returned to ivadore Suite 118 Shop 336 Murnong Street Point Cook VIC 3030 along with your full name and order number. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The Item/product must also be in the original packaging. To complete your return we require a receipt or proof of purchase.
REFUNDS (if applicable)
Once your returned item is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially processed. Next contact your bank. There is often some processing time before a refund is completed. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Suite 118 Shop 336 Murnong Street point Cook Victoria AU 3030.
To return your product, mail your product to: Suite 118 Shop 336 Murnong Street point Cook Victoria AU 3030. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.