Frequently Asked Questions

Product Info

No, we will never test on animals. We kick off our testing on ourselves first and then family and friends and then finally once we all love the new product we will offer it to our closest customers to trial.

ALL of our products are made right here in Australia with the majority being made in Melbourne. We have no plans to ever change this, Australian made is here to stay.

Our product shelf life is 18 months. Because all of our products are natural, the shelf life is slightly reduced in comparison to products that are packed full of synthetic preservatives. We recommend that you use your products within 6 months of opening, but that is easy to do because we know you will love them and use them every day!

ivadore is not a certified organic brand however we do use many certified organic ingredients where possible. When you look at our ingredients list look for the * placed next to an ingredient, this will indicate that it is certified organic.

Our ingredients are sourced from all over the world. We source our ingredients based on using the best quality source that we can find. We try to use as many Australian grown ingredients as we can but our formulations are developed with efficacy and that may mean we need to find an amazing ingredient from another country as our Australian climate or habitat may not be able to grow it or harvest it appropriately.

The majority of our range can be considered 100% vegan except for our Active Eye Restoring Balm which uses ethically sourced beeswax and our Pearl Polishes which contain crushed pearls.

We don’t use synthetic fragrances to enhance or mask our natural scents. Any fragrance detected comes from the natural ingredients themselves.

Because all of our ingredients are natural there may be slight differences between colour and smell with each batch. You will find that the majority of the time there is no difference at all, but depending on the conditions when harvesting, when it was manufactured, how it is stored in your bathroom and how old it is you may find a very small variance.

Absolutely, all of our products have been developed to be extra gentle without compromising on effectiveness by using nature to nurture your skin. However, if you are prone to reactions with new skincare it is always suggested to either consult your dermatologist and/or do a skin test patch prior to use.

No, we do not use any mineral oils in our products. All of our oils are derived from plants.

No, we do not use parabens, petrochemicals, GMOs, synthetic preservatives, phthalates, petroleum, triclosan, formaldehyde, PEG’s, synthetic colours or fragrances, toluene, propylene glycol or palm oil. They sound really dangerous don’t they?. We ensure that our formulas are all toxin free to make sure you are using the cleanest skincare you can.