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Frequently Asked Questions

Product Info

No, we will never test on animals. We kick off our testing on ourselves first over a duration of months and we then extend testing to a broader group of selected people.

ALL of our products are made right here in Australia with the majority being made in Melbourne. We have no plans to ever change this, Australian made is here to stay.

We do not offer free samples or single use samples, our mini 15mL skin-system sets are the perfect trial size because they contain enough product to test over a number of weeks.

If your product has not been used for a long time and the lid has been left off, the residue that is left in the nozzle will harden from exposure to air. To unclog you can either repeatedly pump until the pressure forces the hardened cream/gel out or you can use a pin to dislodge it.

Having products approved by any organisation is an ongoing process. There are sometimes differences in legislation, terminology and understanding between countries, so some of our products have not been approved based on these. For example one of our preservatives is a proprietary natural preservative with the INCI name Parfum, in other countries outside of Australia, this is not recognised the same way. We can assure you that our products do not contain nasty chemicals, just at this point in time for localised reasons we cannot get them across the line for Cert Clean specifically.


At the moment we are not "certified organic" and this is something that we are working on for the future but it takes time as we may need to reformulate some of our products. We do however use many certified organic ingredients where possible in our formulas.

Our ingredients are sourced from all over the world. We select our ingredients based on using the best quality source that we can find. We try to use as many Australian grown ingredients as we can but our formulations are developed with efficacy first and foremost and that may mean we need to find an amazing ingredient from another country as our Australian climate or habitat may not be able to grow it or harvest it appropriately.

We are working on gaining our vegan certification which takes time, it is not as simple as placing a logo on a website and claiming you are vegan.

We can assure you though, that our formulas are all plant based with the exception to the Ageless and Gentle Exfoliating Polish, both of these products use an ingredient that is a bi-product from crushed pearls. The pearls are not harvested specifically for this ingredient.

No, we do not use parabens, petrochemicals, GMOs, synthetic preservatives, phthalates, petroleum, triclosan, formaldehyde, PEG’s, synthetic colours or fragrances, toluene, propylene glycol or palm oil. They sound really dangerous don’t they? We ensure that our formulas are all toxin free to make sure you are using the cleanest skincare you can.

We don’t use synthetic fragrances to enhance or mask our natural scents. Any fragrance detected comes from the natural ingredients themselves. When formulating, this means we are unable to make our products smell like a particular scent, for example strawberries. To do this we would need to use ingredients that are unnecessary to the formula.

You might see the word "Parfum" in our ingredient list, this is not actually a fragrance but a natural preservative.

Because all of our ingredients are natural there may be slight differences between colour and smell with each batch. You will find that the majority of the time there is no difference at all, but depending on the conditions when harvesting, when it was manufactured, how it is stored in your bathroom and how old it is you may find a very small variance.

No, we do not use any mineral oils in our products. All of our oils are derived from plants.


Yes, our packaging uses both recycled and recyclable materials.

Recycling our packaging can be done through your standard recycling bins and also by utilising our partnership with Terracycle.

Because our bottles are so small, it is not always possible for local recycling plants to manage them through their sorting process so by using the Terracycle process, we can guarantee our bottles are recycled appropriately.

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