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Returns Policy

Returns

We stand by our products and their quality and we know that you will love them as much as we do, however in the event that you are not happy with your product the below outlines our returns, exchange and refund policy.

Our returns policy is only appliable to purchases made through our web store via www.ivadore.com.au.

Payment Options
We use Paypal, Stripe, Visa, Mastercard, Apple Pay, AMEX and Afterpay. All of our payment options are 100% secure.   

Refund
To qualify for a refund;
- You must contact us within 40 days from purchase date
- The products must be returned to the ivadore returns address outlined below at your own expense*
- Returned products must contain no less than half of the items volume

*A refund will not include original shipping costs or return shipping costs unless the product has been agreed on as faulty or not fit for purpose

If the 40 day period from receipt of purchase has passed and you wish to request a refund, please email us to discuss.

Refunds will not be processed until the original items have been received by ivadore. A confirmation email will be sent once the returns have been received.  

Exchange and/or Credit
To qualify for an exchange or credit;

- You must contact us within 40 days from purchase date to discuss
- The products must be returned to the ivadore returns address outlined below at your own expense*
- Returned products must contain no less than half of the items volume

*A refund will not include original shipping costs or return shipping costs unless the product has been agreed on as faulty or not fit for purpose

To exchange a product you will be given a store credit to the same value as the original purchase price (excluding original shipping costs). You will then be able to use this credit to purchase an alternate item.

Unwanted gifts, change of mind or unused products do not qualify as reasons for exchange or store credit

If the 40 day period from purchase has passed and you wish to request an exchange or credit, please contact us directly to discuss.

Exchanges or credits will not be processed until the original items have been received by ivadore. A confirmation email will be sent once the returns have been received.  

Damaged or Faulty Stock
As per Australian Consumer Law if your product arrives and is damaged or faulty in a way that makes the product unusable please contact us within 30 days to discuss the return of your products.

Gift Cards
Our e-gift cards are not transferrable for cash and are non-refundable.

International Returns, Exchanges or Refunds
Any local taxes and duties that may have incurred when entering your country will not be reimbursed by ivadore as these are managed and collected by the local government.

Return Address
C/O ivadore returns
PO BOX 409, Ascot Vale, VIC, 3032

How To Contact Us
Email us at info@ivadore.com.au and include your invoice/order number for our reference.

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